Question. I boil the heat pack and when I turn off the heat it goes back
into a solid.
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Answer If you do not boil it long enough, the crystals will not completely
turn back into a liquid. The pack will feel gritty. Just boil it for a little
longer but when you turn the heat off leave the pack in the water unit the
water is at room temperature.
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Question I left the pack in the solid form for over a month.
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Answer The sodium acetate does not like to be in the solid form for
more than two weeks. It will stay in the solid even after boiling when this
happens.
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Question I was told I could put the heat pack in the freezer.
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Answer If you look at the HotShotz® heat pack it says protect from
freezing. Do not store it in the freezer or in the refrigerator.
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Question Can I reset the pack in the microwave?
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Answer No, the microwave will soften the seams and it will split open.
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